Delivery Policy

1. Dispatch Times

1.1 Orders are packed and dispatched from Monday to Friday (excluding bank holidays).

Orders placed before 12pm (midday) GMT will aim to be dispatched the same day.

Failing this, orders will normally be shipped within 24 hours and no later than 7 days after the order has been placed.

2. Deliveries within United Kingdom

2.1 Orders qualifying for free shipping: 

  • Orders of £30.00 and above will receive FREE Standard Delivery.
  • Orders of £75.00 and above will receive FREE Next-Day Tracked Delivery.. 

Mainland UK only.

2.2 Orders below £30.00 will be subject to postage and packing charges. We have 2 shipping options available:

  • Premium Delivery: 1-3 Working Days* from dispatch via Royal Mail (4.95)
  • Next-Day Tracked Delivery: 1-Working Day** from dispatch via DPD (£7.95) 

Packages under 2kg will be charged at £4.95, unless you choose to upgrade your delivery method. Packages over 2kg will be charged at £7.95 and receive next-day tracked delivery.

*During periods of increased Royal Mail activity (for example during the Christmas period) some delays in delivery service may be experienced.

**For the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands this will be a 2 working day service.

2.3 Postage to the channel islands and Isle of Man is charged at the following rates:

  • Packages under 2kg will be charged at £4.95.
  • Packages over 2kg-15kg will be charged at £14.95.
  • Packages over 15kg-20kg will be charged at £19.95.
  • Packages over 20kg will be charged at £24.95.

3. Deliveries outside of the UK

European Union (EU) Pricing

  • Tracked and Signed

International tracked and signed shipping service from Royal Mail, usually delivered within 3 – 5 working days.

All orders placed before 12 (noon) GMT will be dispatched the same day (Monday – Friday) from the UK. You will receive a tracking number in your dispatch email so that you can check on the status

  • Priority Tracked and Signed

Fully tracked and signed shipping service from DHL, usually delivered between 2 – 5 working days.

All orders placed before 12 (noon) GMT will be dispatched the same day (Monday – Friday) from the UK. You will receive a tracking number in your dispatch email so that you can check on the status 

Pricing Tiers

Weight Tracked and Signed Priority Tracked and Signed
Under 250g £7.95 £14.95
250g – 500g £8.95
501g – 750g £9.95
751g – 1kg £10.95
1.001kg – 1.25kg £11.95
1.251kg – 1.5kg £12.95
1.501kg – 2kg £13.95
2kg – 15kg N/A
15.01kg – 20kg £19.95
20.01kg – 30kg £24.95

For insurance purposes, orders over £100 can only be dispatched by Priority Tracked and Signed Delivery.

Rest of the World Pricing

Deliveries outside the EU may be subject to import taxes and tariffs that are not included in the delivery charge on our website. As the buyer, this is something you have sole responsibility for.

  • Tracked and Signed

International tracked and signed shipping service from Royal Mail, usually delivered within 5 – 7 working days.

All orders placed before 12 (noon) GMT will be dispatched the same day (Monday – Friday) from the UK. You will receive a tracking number in your dispatch email so that you can check on the status 

  • Priority Tracked and Signed

Fully tracked and signed shipping service from DHL, usually delivered between 3 – 5 working days.

All orders placed before 12 (noon) GMT will be dispatched the same day (Monday – Friday) from the UK. You will receive a tracking number in your dispatch email so that you can check on the status 

Weight Tracked and Signed Priority Tracked and Signed
Under 250g £8.95 £24.95
250g – 500g £9.95
501g – 750g £11.95
751g – 1kg £12.95
1.001kg – 1.25kg £14.95 £39.95
1.251kg – 1.5kg £15.95
1.501kg – 2kg £18.95
2.001kg – 5kg N/A
5.001kg – 10kg £49.95
10.001kg – 20kg £59.95
20.001kg – 25kg £79.95
25.001kg – 30kg £99.95

For insurance purposes, orders over £100 can only be dispatched by Priority Tracked and Signed Delivery.

Due to local regulation on the import of dietary supplements, we can no longer deliver to Israel, Chile or Thailand. If we can reinstate this at any point, we will. We apologise for any inconvenience caused.

At present, we can only ship orders up to 2kg in weight to Russia. Our priority shipping method is also not available for this destination.

Deliveries outside of the European Union may be subject to import taxes and tariffs that are not included in the delivery charge on our website. As the buyer this is something you have sole responsibility for.

4. Delivery of Goods

4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate. 

4.2 If your order fails to reach you at your address and is returned to us via our shipping partner, we will notify you within 24 hours to arrange redelivery (UK only). If we do not hear from you within 5 working days of this notification, we will process a refund for you.

4.2.1 If you change your mind or the second delivery attempt fails, we will cancel your order and process a refund. If an upgraded delivery option has been chosen, we hold the right to refund only the basic cost of shipping.

4.2.2 For orders outside the UK, if our shipping partner is unable to deliver, or delivery is refused, we will not be liable to arrange redelivery. We will then process a refund minus the cost of delivery. 

4.3 Delivery will be made as soon as possible after your order is received and this will usually be within 48 hours, but in any event within 7 days of your order.

4.4 You will become the owner of the goods you have ordered when they have been dispatched to you.

5. Lost goods

For orders within the UK: If you have not received your order within 7 days of receiving your email order receipt please notify us, quoting the order number on your receipt. For orders overseas we ask you to wait 14 days from receipt of order confirmation to allow for international mail transfer delays. Your notification must be either in writing to info@hiimmune.com or by calling +44 (0)207 247 3656. We will replace any order that has not been received within this timeframe free of charge.

6. Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery in the form of replacement products as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the received delivery of the goods in question.